Kim Marohl has been a Funding Manager with PCMA since 2012, when she came here from a much larger national mortgage company. She found her situation here to be a vast and immediate improvement.
“I needed to be someplace that truly valued its people and its customers,” she said firmly. “I like to think of myself as a professional, and I just needed to be with an organization – and working with colleagues – where they care about what they’re doing and how well they do it.”
One thing that particularly impressed Kim was the fact that we keep regular business hours (for Funding Managers 7:30 a.m. to 4:30 p.m., Monday – Friday). It was a big change from the inexcusably long days and weekends in her previous position. “Sure the pace is fast here,” she said. “But they have a much more innovative, much more efficient process for running the business. So you get a lot more done over the course of the day. The simple fact is, I’m doing work I’m proud of with people with I respect. A fast pace, you say? I say ‘Bring it on.’”
Among Kim’s goals at PCMA is advancing to a management position where she can help build the team and contribute to the company’s growth. “PCMA has an amazing ability to adjust to market changes very quickly and maintain the pace of the business as conditions vary. Being part of this environment has really helped me learn and grow.”
In the meantime, Kim is enjoying the personal and financial freedom that her role at PCMA has helped give her. “I have a daughter, and so being able to spend more time with my family is important to me. Beaching, biking, gardening together … it’s nice to have the time to do what really matters.”
As we said, our values start with our people.
Nearly all every client contact begins with a call to our Customer Care Center and a PCMA Transaction Initiator. Your role is to successfully complete an intake interview and loan application for each prospect, making certain the file is ready for the next step in the process.
Our highly targeted marketing programs draw a customer base that we already know meets our high lending standards, so your time is spent with qualified prospects. These customers expect the highest level of professional customer service, and we provide the necessary training to help you meet these standards and succeed in this role.
PCMA is proud of our work environment, which is highly professional yet friendly and welcoming. Our office hours are Monday – Friday, from 8:30 a.m. to 5:30 p.m. No late nights and no weekends. Dress is casual yet professional. And colleagues treat each other with courtesy and respect.
Successful Transaction Initiators may also find opportunities for training and advancement within PCMA.
We look for people with a strong customer service orientation and a professional, positive telephone manner. We prefer that you have mortgage experience, but it’s not required.